Return policy

Eligibility for Returns

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached. Final sale items, intimate apparel, and accessories are not eligible for return or exchange for hygiene reasons.

Return Process

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and detailed return instructions. Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Return shipping fees are the responsibility of the customer, unless the item received is defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service for return shipments, as we are not liable for lost or undelivered return packages.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3–5 business days. Refunds will be issued to the original payment method used at checkout. Please note that your bank may take an additional 5–10 business days to reflect the refund in your account.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.